Emergency Contacts for Renters

Emergency Repairs – Ray White Office Policy

Should an urgent maintenance repair become apparent after Ray White South Morang’s office hours (being 9:00am – 5:00pm Monday- Friday ) please call the office on 9404-1222 and leave a message on our after hours service so we can action the necessary repairs first thing the following business day.

Anything on this list is legally defined as an urgent repair:

• burst water service
• blocked or broken toilet system
• serious roof leak
• gas leak
• dangerous electrical fault
• flooding or serious flood damage
• serious storm or fire damage
• an essential service or appliance for hot water, water, cooking, heating or laundering is not working
• the gas, electricity or water supply is not working
• a cooling appliance or service provided by the rental provider is not working
• the property does not meet minimum standards
• a safety-related device, such as a smoke alarm or pool fence, is not working
• an appliance, fitting or fixture that is not working causes a lot of water to be wasted
• any fault or damage in the property that makes it unsafe or insecure, including pests, mould or damp caused by or related to the building structure
• a serious problem with a lift or staircase

 Contact numbers for Extreme Emergencies:

SES can promptly come out to make an extreme emergency repair temporarily safe as they are available 24/7. You also have the right to contact other qualified tradespeople should the need arise.

Should a necessary URGENT repair be required please contact our preferred tradespeople on the below: