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Emergency Contacts for Renters

Emergency Repairs – Ray White Office Policy

Should an urgent maintenance repair become apparent after Ray White South Morang’s office hours (being 9:00am – 5:00pm Monday- Friday ) please call the office on 9404-1222 and leave a message on our after hours service so we can action the necessary repairs first thing the following business day.

Anything on this list is legally defined as an urgent repair:

  • burst water service
  • blocked or broken toilet system
  • serious roof leak
  • gas leak
  • dangerous electrical fault
  • flooding or serious flood damage
  • serious storm or fire damage
  • an essential service or appliance for hot water, water, cooking, heating or laundering is not working
  • the gas, electricity or water supply is not working
  • a cooling appliance or service provided by the rental provider is not working
  • the property does not meet minimum standards
  • a safety-related device, such as a smoke alarm or pool fence, is not working
  • an appliance, fitting or fixture that is not working causes a lot of water to be wasted
  • any fault or damage in the property that makes it unsafe or insecure, including pests, mould or damp caused by or related to the building structure
  • a serious problem with a lift or staircase

 Contact numbers for Extreme Emergencies:

SES can promptly come out to make an extreme emergency repair temporarily safe as they are available 24/7. You also have the right to contact other qualified tradespeople should the need arise.

CompanyContact Number
SES (State Emergency Services)13 25 00
Gas Emergency Services (Gas leaks from your meter)1800 676 300
Yarra Valley Water ( Faults )13 27 62

Should a necessary URGENT repair be required please contact our preferred tradespeople on the below:

Trade ServiceCompanyPhone Number
PlumbingLiddiard Plumbing Pty Ltd0409 182 685
Llyod Plumbing0419 107 151
ElectricianTollec0409 021 189
XL Electrical Data0447 747 025
Professional Cleaning & Carpet CleaningOne Stop Cleaning Services0458 458 484
LocksmithLocks unlimited0411 493 550
Heating & CoolingLiddiard Plumbing Pty Ltd0409 182 685