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Vacating a Property
In order to assist you throughout your vacating process, we have supplied the following information to help guide you in having no delays in getting your bond refund:
Vacating Checklist:
To avoid any disputes or delays with your Bond Refund, please ensure that our Vacate & Cleaning Guide is completed and returned to our office when you are returning your keys/ garage remotes. We recommend you engage the services of a professional cleaner/gardener to assist and provide them with this guide to follow. We will be focusing on the areas listed in this guide during our inspection. If you choose to clean the property yourself, please ensure you follow our cleaning and vacating guide. Your Property Manager and Rental Provider will closely assess each area listed on this guide and will also cross reference your original entry condition report. All final inspections must meet the satisfaction of the Rental Provider in accordance with the legislation. It will be the Renters responsibility to communicate and liaise directly with their chosen cleaning company, should any matters arise during the final inspection process.
Returning Keys
Please fill in and submit our Returning Keys form which will be supplied to you electronically to our Office on the day you are due to return all of the keys and remotes. Please ensure all keys & remotes listed on the original key form are returned to our office. If you have cut any additional keys or purchased any additional remotes, please ensure these are also returned.
Disconnecting Utilities and Forwarding Mail:
It is important that you:
Fill out a mail redirection form with Australia Post which can be found Here . This will ensure that any mail from people you haven’t notified of your new address will still reach you.
Contact your utility providers (telephone, internet, pay TV, power, gas, etc) and inform them that you will be vacating so the final readings can be carried out and they can arrange for these services to be connected in your new home. Please be sure to leave your utilities connected for 3-5 additional business days after your vacate date, as this will allow us to check all appliances during your bond inspection and ensure there are no delays with your bond refund.
All NBN Access Devices are to be left at the property. Please ensure that these are not removed and taken during your vacate.
For more information on NBN Connections, please visit: https://www.nbnco.com.au/residential/moving-home